Ervadox provides bespoke furniture design, fabrication, and installation across Australia. This Privacy Policy describes how we handle personal data in line with applicable Australian privacy principles. Our aim is to support clear communication, secure processing, and practical control for clients, suppliers, and visitors engaging with our website and services.
Types of data we may collect include contact details (such as name, email, phone), project context (site address, room sizes, material preferences), service history, and communication records. Technical events from site usage may include device type, pages viewed, and approximate location based on IP. When you share drawings, photographs, or measurements, those materials are used solely for project planning and delivery.
Collection generally happens when you complete a form, send an email, call our team, or participate in a design session. We also receive limited analytics from our website that help us understand aggregate engagement and improve structure, content, and performance. Where we request certain information, it is to prepare estimates, produce drawings, arrange delivery windows, or provide aftercare guidance.
We use personal data to respond to enquiries, supply quotes, manage production, coordinate installers, and process payments via trusted providers. Communications may include design updates, scheduling notices, and care instructions. Marketing messages may be sent where you opt in; each message includes a clear method to opt out at any time.
Disclosure may occur with service partners that enable our operations, such as couriers, hardware suppliers, finishers, and payment platforms. These parties receive only what is required for their role. If a project involves specialised trades, we may share relevant drawings or measurements to deliver an integrated result. Where a legal request applies, we may respond in accordance with applicable requirements.
Data security measures include controlled access, staff guidance, and layered safeguards for systems that hold client records and project files. While *** digital method is entirely risk-free, we apply reasonable steps to reduce exposure, detect issues, and address incidents. We encourage you to use unique passwords and update your devices to help protect your information.
Retention periods depend on legal, financial, and operational needs. Project records may be kept for reference, warranty support, or compliance. When data is *** longer required, we apply deletion or de-identification. If you request removal of certain records, we will assess feasibility with regard to obligations that require retention for a defined period.
Access and correction: you may request a copy of personal data we hold and ask for updates where details change. We aim to respond within a reasonable timeframe. If an item cannot be changed due to archival or legal constraints, we will explain the basis for that outcome and offer options where available.
International handling: some providers that support our website or tools may operate outside Australia. Where such transfers occur, we seek arrangements that uphold an appropriate level of protection and service continuity. Our selection of partners considers reliability, security posture, and alignment with privacy expectations.
Cookies and related technologies help the site remember preferences and measure usage patterns. You can manage settings in your browser and adjust consent on our site. Certain features may rely on cookies to function smoothly; adjusting them may affect convenience, layout, or speed.
Updates to this Policy may occur as our services evolve or as regulations change. The latest version appears on this page with the effective date. For questions, access requests, or complaints, contact our team at Ervadox@outlook.com or by calling +61472358916. We aim to assist promptly and work toward a fair resolution that respects your expectations and our obligations.
Controller and contact: Ervadox, 78 Lygon Street, Carlton VIC 3053, Australia. If you have concerns regarding data handling, please reach out using the details above. If you remain unsatisfied after engaging with us, you may consider guidance available from the Office of the Australian Information Commissioner (OAIC).
